VBPL would like to be on the cutting edge of this new technology. We have started offering IM in reference, at various hours of the day. Different locations sign on to answer any questions that come in at various times. When I sent a test question in, the response was fast and I was satisfied.
The benefit of IM is that you are going to attract a younger patron, and keep them interested in the library, this is important for any libraries future.
People that do the IM, seem to like it. IM has been slow to catch on with patrons so far, but this is probably due to the "soft" start of this service at the library.
Meebo was listed by PC World as one of the best 100 products of 2006.
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